How to Process a Return or Exchange:

• Initiate the Return: Contact our customer service team at info@disyfashion.com to initiate the return process. Please provide your order number and the reason for the return or exchange.
• Prepare Your Package: Ensure the items are in their original condition, with tags attached and in the original packaging. Include the packing slip or receipt in the return package.
• Ship Your Return: Follow the instructions provided by our customer service team to ship the return package. We recommend using a trackable shipping method to ensure your return is received.

Refund Process:

• Once we receive your returned items, we will inspect them to ensure they meet our return criteria.
• Refunds will be processed to the original method of payment within 5-7 business days after receiving the returned items.
• You will receive a confirmation email once your refund has been processed.

Exchange Process:

• If you prefer an exchange, please specify the new size, color, or item you would like.
• Exchanges will be processed and shipped out once we receive and inspect the returned items.
• We will notify you via email once your exchange has been shipped.

Please Note:

• Items must be in their original condition, unworn, unwashed, and with tags attached to be eligible for a refund or exchange.
• Final sale items are not eligible for returns or exchanges.
• Original shipping charges are non-refundable.

If you have any questions or need further assistance, please contact our customer service team at info@disyfashion.com. We are here to help! Thank you for shopping with Disy Fashion.