Your Questions, Answered
Welcome to the Disy Fashion FAQ page! Here, you'll find answers to the most commonly asked questions about our products, services, and policies. Whether you're curious about shipping times, return policies, or garment care, we have the information you need. Our goal is to provide a seamless shopping experience, and we hope this resource helps address your queries.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, you can return them within 30 days of purchase for a full refund or exchange. Items must be in their original condition, unworn, unwashed, and with tags attached. To initiate a return or exchange, please contact our customer service team, and we will guide you through the process.
What sizes do you offer?
We offer a wide range of sizes from XS to XXL to accommodate different body types and preferences. To ensure you find the perfect fit, which provides detailed measurements for each size. If you have any questions about sizing, feel free to reach out to our customer service team for assistance.
Do you offer free shipping?
Yes, we are pleased to offer free standard shipping on orders over $50. For orders under $50, standard shipping rates will apply.
How can I track my order?
After your order has been shipped, you will receive an email notification containing a tracking number. You can use this tracking number to monitor the status of your shipment and get real-time updates on its location and estimated delivery date.
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay for your order using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we accept payments through PayPal, allowing you to use your PayPal balance or linked bank accounts.
Can I change or cancel my order?
Yes, you can change or cancel your order within 24 hours of placement. If you need to make any changes or cancel your order, please contact our customer service team as soon as possible. After 24 hours, orders are processed and changes or cancellations may no longer be possible.
Do you ship internationally?
At this time, we only ship within the USA. We are continually working to expand our shipping capabilities and hope to offer international shipping in the near future.
How can I contact customer service?
You can reach us via email at info@disyfashion.com. We are here to help with any questions or concerns you may have.